Chef Amanda Cohen Is Leading The No-Tipping Revolution In NYC

Originally published on Some photos mine, copyright protected.

Chef Amana Cohen EDITED
Chef Amanda Cohen, photo by Rachel Signer

If you’ve ever been a server, chances are you’ve watched your day’s wages disappear when snow or rain starts coming down hard, and all the reservations cancel. If you’ve ever been a line cook, most likely you’ve bitterly wondered why, with your culinary degree and rock-star knife skills, you’re earning the same hourly wage as the 19-year-old hostess who spends her time texting behind the podium.

Last fall, the Economic Policy Institute reported that 40 percent of restaurant workers live in poverty. And on top of providing low wages — maybe $12 per hour for a line cook in any critically-acclaimed restaurant in cities as expensive as L.A., New York, or San Francisco — very few restaurant jobs offer benefits like health insurance. Yet, many people, have chosen to pursue these careers because they love them and have culinary or service talent.

One chef in New York City is taking a stance against the unfair employment structure that pervades restaurants across the country.

Photo by Rachel Signer

Amanda Cohen’s vegetarian restaurant, Dirt Candy, recently re-opened in a new space, with an unusual proposition: no tipping. Instead, diners will pay an “administrative fee” of 20 percent on top of their meal price. Cohen’s workers are paid between $15-$25 per hour, with the exception of managers, who are salaried.

Dirt Candy has been around Lower Manhattan since 2008, and is beloved for its innovative, fresh, quirky and colorful vegetarian cuisine. Cohen and the restaurant display a somewhat punk-rock ethos, always doing something a little different than the herd. These days, it seems like Dirt Candy is part of a movement toward “veggie-forward” cooking.

Dirt Candy’s fennel salad / photo via Dirt Candy / Baltzco

The tipping point (pardon the pun) for Cohen was a few years ago, when she was looking to hire a line cook. “I put out an ad for cooks, and I’ve always been able to find cooks.” But this time, Cohen didn’t get a single response. “That said to me that there was a big problem happening. I started talking to all my chef friends and I had this realization, we have to change the system. We have to do it together.”

What Cohen realized is that cooks were leaving New York City, to work elsewhere. “There are all these amazing food cities in other places; cooks don’t have to come to New York for their CV anymore. They can work someplace else and have a much better standard of living than they would here.”

Cohen decided to push back against this exodus of qualified, talented chefs: “I really hate hiring people, I hate having to look,” she said. “I’m basically lazy. I hate losing really good employees.”

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In the month since Dirt Candy’s re-opening, diners have been questioning their servers non-stop — but to Cohen’s surprise, there have been no complaints, and nobody has refused to pay the administrative fee.

Photo by Rachel Signer

Does this mean that other restaurants will soon be following Dirt Candy’s lead?

Restaurant workers out there certainly might hope so — but diners may take a little longer to adjust.

That’s because American diners and chefs alike have become accustomed to an artificially low price of food, Cohen says. People have asked her, why not just increase the cost of your food? But even in New York City or San Francisco, can you imagine anyone willing to drop $40 for a vegetarian entree?

Photo by Rachel Signer

That sentiment is indicative of larger problems within the restaurant industry, and it’s only going to get worse as our food culture continues to grow as quickly as it has been over the last few years. But if people like Cohen continue to take a stand, we can shift things, in a more sustainable direction.

“This is a really old and young industry,” said Cohen. “Obviously restaurants have been around for a long time. But this foodie culture is really young. And the proliferation of restaurants is quite new. So I still see us as a younger industry. And we need to grow up. We need to be more regulated.”

The industry pay structure is flawed because restaurateurs and chefs don’t “believe people will pay enough for food,” Cohen explained. “So we don’t have health care, maternity leave, benefits. Every other job you pay for it, it’s built into the system” — whereas restaurateurs aim to keep their costs as low as possible. Andy Ricker, the chef-owner of Pok-Pok, which has locations in NYC and Portland, recently spoke to Eater about why he is worried about the rising minimum wage for tipped workers in New York — precisely because of the problem of keeping costs low and quality high.

To Cohen, this simply makes no sense. In fact, she disagrees with the concept of tipping, altogether. “Everybody who works for the restaurant actually works for me or the company,” she said. “I’m not quite sure why I’m outsourcing half of my wages to my customers.”

“These little steps, anything you can do, is going to help change the system. And the more people that participate in this changing of the system, the more financially viable it will be.”

In Europe, it has long been the norm for servers to receive salaries and benefits; while this, of course, provides better job security, it also has meant that diners don’t necessarily enjoy the kind of service they might receive in situations where tips are motivators.

By contrast, fine dining in the U.S., and increasingly casual dining, has prioritized service to an extent that can be a little bit overdone, in some cases. “The customer is always right” has become the adage that sends many a server into a utilities closet to let out a blood-curling scream after a table of tourists bossed her around for an hour, sent back three dishes, demands more condiments every five minutes, and then left a 10 percent tip because they “didn’t know” that it was customary to leave more. And servers who dare to speak back to customers will surely be let go, as there is no job security. Meanwhile, kitchen workers labor for 12-hour days and still bring home less than the front-of-house.

Photo by Rachel Signer

But even outside of Amanda Cohen’s beautiful new restaurant space, things do appear to be changing. Minimum wages for servers have been going up in New York and other states, and a slew of others are working toward this as well, including Pennsylvania and Connecticut.

For Cohen, this wave of change comes out of a generation of young chefs and restaurateurs who just recently were themselves working the line, while making $15 an hour, living in a tiny, cramped apartment with roommates. And it’s this generation, she believes, that will continue to fight for a more just, more sane, economic structure in the restaurant industry.

“I’m probably not going to change the world on a macro level. But on this tiny little micro level I can change the lives of the people who work for me. And I think that’s really what other people need to do – look out and say, hey, I’m responsible for all these people, how can I make their lives better so that we are all working toward a better standard of living, for everybody,” said Cohen.

Dirt Candy’s colorful bread basket, photo via Dirt Candy / Baltzco

In recent years, food politics were all about ingredients — locavorism was the ultimate hallmark of correctness. But Cohen doesn’t necessarily freak out about whether her veggies have been poisoned by some pesticides. “I buy organic when I can. We support farmers and farmers markets when we can, it doesn’t mean it has to be every single product that comes into your kitchen,” she said.

More importantly, for Cohen: “These little steps, anything you can do, is going to help change the system. And the more people that participate in this changing of the system, the more financially viable it will be.”

Let’s raise our glasses to that.


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